Naughty or nice


I'm sure that there are enormous numbers of people who think that I'm not patient, nor kind, nor generous, nor nice. None of those things are true. I can be all those things, on a personal level, when I can choose to be them, not be forced into them. What I do not hesitate at, is sharing my frustrations openly in situations where a lot of folks seethe inwardly. I don't keep the poisons in. Some things I let go, other things I let out.

But the difference between my patience on a personal level and the lack of it I have in my job, boils down - for the most part - to the fact that I have no respect for money; not when it comes to some trappings of commercial and retail situations. I just don't care about how people react to money, behave because of money - the sense of entitlement, what people think they have a right to because of money, and the aura of signifiance they give it. Some people treat commercial and retail situations the same way they treat personal ones, and I have a hard time dealing with that with any respect.

I don't waste precious personal energy on matters involving money; not in that way.

Specifically from the customer service perspective, your money entitles you to my efficiency and accuracy, it does not entitle you to my empathy or sympathy, especially not if you're going to couple the situation with condescension, abuse, or whining. Just because you're not getting your own way like a five year-old, does not mean you're getting poor customer service. I do not have any respect for an adult who whines like an infant in a public situation. Grow up. If you want a slave population at your beck and call, become a despot on your own private island.

As far as being nice goes, I don't sit around blowing my own horn about my generosity, about the nice things I do for people. So the imbalance exists because of that also.



2017 07 16 - 09:25

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