Entries tagged 'customer_service'




  • Public Sector
    So, my job in the public sector is clearly a make-work project; and if it isn't, it sure smells like one. I can't imagine they'd pay someone to do what I'm doing on a perm
  • Customer service gaslight
    Some time ago I had a brief, but validating, interraction with a customer who, and I quote, was "sick of customer service 'positivity'". He complained of the 'cheerfulness
  • Naughty or nice
    I'm sure that there are enormous numbers of people who think that I'm not patient, nor kind, nor generous, nor nice. None of those things are true. I can be all those thin