Autonomy
2017 06 07
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Customer service shows you a number of things about people, not the least of which is how readily vast swaths of the public will abdicate their autonomy. They seem far more bent on having the opportunity to complain about how it's someone else's fault, than they are on solving their own problems. And far more intent on being personally lazy, than on making an effort to be part of the solution, or any effort in the first place to even try to know something. Google is your friend, my friend. A little creative searching - or even reading the manual - will yield near magical results.
As a young girl, I would have been mortified to be seen as this incapable, inept, or ignorant. it's, in fact, still a bit of an issue for me. I don't … react well to being thought stupid. I feel a great deal of shame sometimes, and embarrassment when I think folks think I'm an idiot. My issue with it probably has a lot to do with growing up with someone who regularly called me a stupid cunt.
That's not a joke. it's a thing that happened.